Privacy Policy

1. Introduction

fixbos ("we", "us", "our", "Company") is committed to protecting the privacy and personal information of all users ("you", "your", "User", "Player") of our online gaming platform located at https://fixbos.cam (the "Platform" or "Service"). This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights regarding your information.

By registering an account, accessing the Platform, or using any Service provided by fixbos, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you must not use our Service.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of fixbos services.

2. Information We Collect

To provide our gaming services and comply with legal obligations, fixbos collects several categories of personal information from Users:

2.1 Information You Provide Directly

When you register an account with fixbos, you provide the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, residential address in Indonesia
• Contact Information: Email address, mobile phone number registered in Indonesia
• Account Credentials: Username, password, and security questions/answers you create
• KYC Verification Documents: Government-issued identification (Indonesian KTP showing photograph, full name, date of birth, ID number, and address), selfie photograph holding your KTP, proof of address documents (utility bills, bank statements)
• Financial Information: Bank account details (account number, bank name, account holder name) or e-wallet information (OVO, DANA, GoPay, ShopeePay account details) used for deposits and withdrawals
• Communication Records: Content of your communications with our customer support team via live chat, email, WhatsApp, or other channels

2.2 Information Collected Automatically

When you access and use the fixbos Platform, we automatically collect technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address)
• Connection Information: IP address, internet service provider, connection type (WiFi, mobile data), approximate geographic location based on IP address
• Usage Data: Pages visited, features accessed, games played, time spent on Platform, click patterns, navigation paths, referral sources
• Gaming Activity: Bet amounts, game selections, win/loss records, deposit and withdrawal history, bonus claims, wagering progress, session durations
• Transaction Data: Deposit amounts, deposit methods, withdrawal requests, payment processing details, transaction timestamps (in WIB timezone)

2.3 Information From Third Parties

We may receive additional information about you from:

• Payment Providers: Transaction verification data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Game Providers: Game session data, RTP statistics, and outcome records from our licensed partners including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, PG Soft
• Fraud Prevention Services: Identity verification results, device fingerprinting data, and risk assessment scores from third-party security providers

3. How We Use Your Information

fixbos processes your personal data for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your Player account
• Verifying your identity and age to ensure 21+ compliance
• Processing deposits and withdrawals in Indonesian Rupiah (IDR)
• Providing access to casino games, sports betting (including bandar bola football betting, mix parlay accumulator bets, voor bola handicap betting), live dealer tables, togel lottery draws, and sabung ayam cockfighting streams
• Managing bonuses, promotions, and VIP program benefits
• Recording gaming history and transaction records

3.2 Communication and Customer Support

• Responding to your inquiries and support requests via live chat, email, or WhatsApp
• Sending transactional notifications (deposit confirmations, withdrawal approvals, bonus activations)
• Providing important account updates, security alerts, and policy changes
• Delivering promotional offers and marketing communications (only with your consent, and you may opt out at any time)

3.3 Security, Fraud Prevention, and Legal Compliance

• Detecting and preventing fraud, money laundering, underage gambling, and account takeover attempts
• Identifying duplicate accounts, collusion, bonus abuse, and other prohibited activities
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Maintaining records for audit, dispute resolution, and regulatory reporting purposes
• Protecting the security and integrity of our Platform and other Users
• Responding to legal requests from law enforcement or regulatory authorities

3.4 Platform Improvement and Analytics

• Analyzing usage patterns to improve Platform design and user experience
• Optimizing game selection based on player preferences
• Testing new features and conducting A/B testing
• Generating aggregated, anonymized statistics for business intelligence

3.5 Responsible Gaming

• Monitoring player behavior for signs of problem gambling
• Enforcing deposit limits, loss limits, and self-exclusion requests
• Providing reality-check reminders and session time alerts
• Offering support resources to players who may need help

4. When We Share Your Information

fixbos does not sell your personal information to third parties for marketing purposes. However, we may share your data in the following limited circumstances:

4.1 Service Providers

We share necessary information with trusted third-party service providers who assist in operating our Platform:

• Payment Processors: Indonesian banks and e-wallet providers process your deposits and withdrawals
• Game Providers: Licensed casino and sports betting software providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, Playtech, PG Soft) receive minimal player identification data to facilitate gameplay
• Cloud Hosting: Secure server providers store encrypted player data and transaction records
• Customer Support Tools: Live chat and ticketing platforms help our agents assist you efficiently
• Security Services: Fraud detection and identity verification providers help protect against unauthorized access

All service providers are contractually bound to use your data only for the specified purposes and to maintain appropriate security measures.

4.2 Legal Obligations

We may disclose your information to comply with legal requirements:

• In response to valid legal requests from Indonesian law enforcement or regulatory authorities
• To comply with applicable gambling regulations and licensing requirements
• To investigate suspected fraud, money laundering, or other criminal activity
• To enforce our Terms & Conditions and protect our legal rights

4.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of all or part of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our Platform before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other parties when you have given explicit consent, such as when you authorize us to share data with a third-party service you wish to use.

5. How We Protect Your Data

fixbos implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security Measures

• Encryption: All data transmitted between your device and fixbos servers is protected by 256-bit SSL/TLS encryption
• Secure Storage: Personal information is stored on encrypted databases with restricted access controls
• Firewall Protection: Multi-layer firewalls protect our servers from external attacks
• Regular Security Audits: Independent security firms conduct penetration testing and vulnerability assessments
• DDoS Protection: Advanced systems protect against distributed denial-of-service attacks

5.2 Organizational Security Measures

• Access Controls: Only authorized personnel with legitimate business needs can access personal data
• Employee Training: All staff receive regular training on data protection and privacy practices
• Confidentiality Agreements: Employees and contractors sign strict confidentiality agreements
• Incident Response Plan: We maintain procedures to respond quickly to any data breach

5.3 Your Security Responsibilities

While we implement strong security measures, you also play a crucial role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Log out after each session, especially on shared or public devices
• Enable two-factor authentication if available
• Immediately report any suspicious activity to our support team
• Keep your email account and phone number secure, as they are used for account recovery

6. Data Retention Period

fixbos retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Active Accounts

While your account remains active, we retain all account information, transaction history, and gaming records. This data is necessary to provide ongoing service, process transactions, and maintain account history.

6.2 Closed Accounts

After you voluntarily close your account or we terminate it for breach of Terms:

• Financial Records: Retained for 7 years to comply with Indonesian financial regulations and tax laws
• Identity Documents: Retained for 5 years for regulatory compliance and fraud prevention
• Gaming History: Retained for 3 years for dispute resolution and responsible gaming monitoring
• Marketing Preferences: Retained until you request deletion or object to further processing

6.3 Inactive Accounts

If you do not log in or deposit for 24 consecutive months, your account will be deemed inactive. We may delete non-essential data from inactive accounts while retaining records required for legal compliance.

7. Your Data Protection Rights

As a fixbos User, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you. You can view most information in your account dashboard, or contact our support team to request a comprehensive data export. We will provide the data in a commonly used electronic format within 30 days of your request.

7.2 Right to Rectification

If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update your contact details, address, and payment information directly in your account settings. For changes to identity information (name, date of birth), contact support with supporting documentation.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data in certain circumstances:

• The data is no longer necessary for the purposes for which it was collected
• You withdraw consent on which processing is based, and there is no other legal ground for processing
• You object to processing and there are no overriding legitimate grounds

Note that we may be unable to delete certain data if we are required by law to retain it (e.g., financial records, KYC documents) or if it is necessary to defend legal claims.

7.4 Right to Restrict Processing

You may request that we limit how we use your personal data if:

• You contest the accuracy of the data, during the period we verify accuracy
• Processing is unlawful but you prefer restriction over erasure
• We no longer need the data but you need it for legal claims
• You have objected to processing, pending verification of our legitimate grounds

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to:

• Processing of your data for direct marketing purposes (you can opt out of marketing emails at any time using the unsubscribe link)
• Processing based on our legitimate interests, unless we demonstrate compelling legitimate grounds that override your interests

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.

7.8 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer via email at [email protected] or through the contact methods listed in Section 12. We will respond to your request within 30 days and may request identity verification to ensure we release information only to the account holder.

8. Cookies and Tracking Technologies

fixbos uses cookies, web beacons, and similar tracking technologies to enhance your experience and analyze Platform usage.

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They allow websites to remember your preferences, login status, and activity.

8.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for Platform functionality, login authentication, and security	Session/1 year
Functional Cookies	Remember your preferences, language, currency, and game favorites	1 year
Analytics Cookies	Track usage patterns, popular games, navigation paths to improve Platform	2 years
Marketing Cookies	Deliver personalized promotional offers based on your interests	1 year

8.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may prevent you from accessing certain Platform features or logging into your account. To learn more about managing cookies, visit your browser's help section.

9. Third-Party Services and Links

The fixbos Platform may contain links to third-party websites, payment providers, or services. This Privacy Policy applies only to fixbos services. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party services you use.

When you use third-party payment methods (Indonesian banks like BCA, BRI, BNI, Mandiri, or e-wallets like OVO, DANA, GoPay, ShopeePay), those providers may collect and process your data according to their own privacy policies. fixbos receives only transaction confirmation data necessary to credit your account.

10. Protection of Minors

fixbos strictly prohibits use of our services by persons under 21 years of age. We do not knowingly collect personal information from minors.

All new accounts must complete KYC verification by submitting Indonesian KTP (identity card) showing date of birth. If we discover that we have inadvertently collected information from a person under 21, we will:

• Immediately suspend the account
• Delete all personal information from our systems
• Return any deposited funds to the original payment source
• Void any winnings or bonuses

If you believe a minor has accessed fixbos services, please report it immediately to [email protected].

11. Changes to This Privacy Policy

fixbos reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email at least 7 days before changes take effect
• Display a prominent notice on the Platform
• Request your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of fixbos services after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Information and Complaints

12.1 Data Protection Officer

For all privacy-related inquiries, data access requests, or to exercise your data protection rights, contact our Data Protection Officer:

12.2 Complaint Procedure

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint:

1. Contact our Data Protection Officer using the details above. We will investigate and respond within 30 days.
2. If you are not satisfied with our response, you may escalate your complaint to your local data protection authority or consumer protection agency.

12.3 International Users

fixbos primarily serves Users in Indonesia and processes data in accordance with Indonesian privacy laws. If you access our Platform from outside Indonesia, your information may be transferred to, stored, and processed in Indonesia or other countries where our service providers operate. By using our Service, you consent to this transfer.