Our commitment to player safety and responsible gambling practices
You must be at least 21 years of age to use fixbos services. Online gambling should be entertainment, not a way to make money. If gambling is no longer fun, stop and seek help.
At fixbos, we recognize that while online casino games, sports betting, togel (Indonesia's traditional numbers lottery), sabung ayam (cockfighting), and other gambling activities provide entertainment and excitement for millions of Indonesian players, a small percentage may develop problematic gambling behaviors. We take our responsibility to protect vulnerable players seriously and are committed to promoting safe, responsible gaming practices across our entire Platform.
Responsible gaming means enjoying online gambling as a leisure activity within your financial means, not as a solution to financial problems or a primary source of income. At fixbos, we believe that sustainable business success requires prioritizing player welfare over short-term profits. This page outlines the comprehensive player protection tools we offer, signs that gambling may be becoming a problem, and resources available to help you or someone you care about.
Our responsible gaming framework is built on three core principles: prevention through education and awareness, intervention through proactive monitoring and tools, and support through direct assistance and referrals to professional help. We continuously invest in technology, training, and partnerships to ensure that every fixbos player can enjoy our services safely and responsibly.
Comprehensive self-control features available to all fixbos players
Set daily, weekly, or monthly deposit limits to control how much money you can add to your fixbos account. Once a limit is reached, you cannot deposit additional funds until the time period resets. Deposit limits can be set or reduced immediately but increases require a 24-hour cooling-off period to prevent impulsive decisions.
How to set: Navigate to Account Settings > Responsible Gaming > Deposit Limits. Choose your time period (daily/weekly/monthly) and enter your maximum deposit amount in Indonesian Rupiah.
Loss limits track your net losses (total deposits minus total withdrawals) over a specified period and prevent further wagering once you reach your self-imposed loss threshold. This protects you from chasing losses, one of the most common problem gambling behaviors.
How to set: Account Settings > Responsible Gaming > Loss Limits. Select time period and maximum loss amount. Your current loss total is displayed in real-time so you always know where you stand.
Session time limits automatically log you out after a specified duration of continuous gameplay. This helps prevent extended gaming sessions where you may lose track of time and spend more than intended. You can set limits from 30 minutes to 6 hours per session.
How to set: Account Settings > Responsible Gaming > Session Time Limits. You will receive warnings at 80% and 90% of your limit, then be automatically logged out when the limit is reached.
Reality check pop-ups appear at intervals you choose (every 30, 60, 90, or 120 minutes) to remind you how long you have been playing and display your current session win/loss. This prompts you to consciously decide whether to continue or take a break, helping maintain awareness and control.
How to set: Account Settings > Responsible Gaming > Reality Check. Choose your preferred reminder frequency. The pop-up shows time played, net win/loss, and gives options to continue or log out.
Time-outs allow you to voluntarily suspend your account for a short period—24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or play. This gives you breathing room to step back and reassess your gambling without permanently closing your account.
How to activate: Account Settings > Responsible Gaming > Take a Time-Out or contact customer support. Time-outs activate immediately and cannot be reversed until the period expires.
Self-exclusion is a permanent account closure for players who recognize that gambling has become a serious problem. Once you self-exclude, your account is closed immediately and cannot be reopened under any circumstances. All remaining funds will be withdrawn to your registered bank account or e-wallet.
How to activate: Contact customer support via live chat, email, or WhatsApp and request permanent self-exclusion. We will process your request immediately without attempting to dissuade you. Self-exclusion is final and irreversible.
Our customer support team is available 24/7 to help you activate any responsible gaming tool. Live chat, email ([email protected]), and WhatsApp support are staffed with Indonesian-speaking agents trained to assist with responsible gaming requests quickly, professionally, and without judgment. Your request for limits or exclusion will always be treated with respect and processed immediately.
Warning signs that gambling may no longer be just entertainment
If you recognize three or more of these signs in yourself or someone you care about, gambling may have progressed from entertainment to a problem that requires intervention. The good news is that help is available, and recovery is possible.
Strict KYC verification requiring Indonesian KTP ensures all players are 21 or older, protecting minors from gambling exposure.
Our systems detect risky patterns like rapid deposit increases, extended sessions, and chasing losses to trigger proactive outreach.
Customer support agents receive specialized training to recognize problem gambling signs and offer appropriate assistance with empathy.
When you request time-outs or self-exclusion, we process immediately without marketing attempts to retain you. Your well-being comes first.
Comprehensive guides on responsible gambling strategies, bankroll management, and understanding odds help you make informed decisions.
We continuously evaluate and improve our responsible gaming policies based on industry best practices and player feedback.
If you or someone you know is struggling with problem gambling, help is available. Reaching out takes courage, but you do not have to face this alone. Below are resources and next steps:
Our 24/7 support team can activate account restrictions, implement limits, or process self-exclusion requests immediately. We are here to help without judgment. Live chat, email ([email protected]), or WhatsApp available in Indonesian and English.
Reach out to a family member, close friend, or trusted advisor about your gambling concerns. Sharing the burden and getting support from loved ones is an important first step toward recovery. You may be surprised by how understanding and supportive people can be.
Consider consulting with a mental health professional who specializes in addiction or compulsive behaviors. Many therapists and counselors offer treatment specifically for gambling disorders through individual therapy, group therapy, or support programs. Professional help significantly improves recovery outcomes.
If gambling has created financial difficulties, consider working with a financial counselor or debt advisor to develop a recovery plan. They can help negotiate with creditors, create realistic budgets, and rebuild financial stability step-by-step.
Many books, online programs, and self-help materials provide strategies for understanding and overcoming problem gambling. While professional help is often most effective, self-directed resources can supplement treatment or provide a starting point for change.
Problem gambling affects not just the individual but also family members and loved ones. If someone you care about is struggling with gambling, seek support for yourself as well. Support groups and counseling for family members can help you cope with stress, set healthy boundaries, and support your loved one's recovery effectively.
If you feel gambling is becoming a problem, do not wait. The sooner you seek help, the easier recovery will be. Start by activating a time-out or self-exclusion, then reach out for support. fixbos is here to support you every step of the way.
Our support team is available 24/7 to help you activate responsible gaming tools or answer questions
fixbos continually evaluates and enhances our responsible gaming framework to reflect emerging research, industry best practices, and feedback from our player community. We participate in responsible gaming initiatives, collaborate with addiction specialists, and invest in technology that helps identify and support at-risk players before problems escalate.
We measure our success not just by revenue growth or player acquisition, but by how effectively we protect vulnerable individuals while allowing the vast majority of players to enjoy our casino games, sports betting on football (including BRI Liga 1, EPL, La Liga, Champions League), togel lottery draws, sabung ayam streams, and other entertainment offerings safely and responsibly.
Every fixbos employee, from our developers building safer platform features to our support agents assisting players daily, understands that responsible gaming is not a compliance checkbox but a core business value. When we say player welfare comes first, we mean it—and we back it up with real tools, real support, and real commitment to making a positive difference in the Indonesian online gaming industry.